Shipping policy

Shipping Policy

Thank you for shopping with Partsy. Please read the following shipping policy carefully to understand how your order will be processed and delivered.

1. Order Processing Time
All orders are processed within 3-5 business days (excluding weekends and public holidays) after payment confirmation. Orders are fulfilled by our third-party suppliers, so processing times may occasionally vary depending on supplier stock levels and order volume. You will receive an email notification once your order has shipped.

2. Shipping Destinations
We currently ship worldwide. If for any reason we are unable to ship to your location, we will notify you and issue a full refund.

3. Shipping Rates and Delivery Estimates
Shipping charges are calculated automatically at checkout based on your order's weight, dimensions, and delivery destination. The exact shipping cost will be displayed before you complete your purchase.

Because our products are shipped from our supplier network, delivery times vary by destination and supplier location. Estimated delivery times are as follows:

- Domestic (Malaysia): 5-10 business days after processing
- International: 10-25 business days after processing, depending on destination and customs processing

These are estimates only and are not guaranteed. Delays may occasionally occur due to customs clearance, local courier delays, extreme weather, or other circumstances beyond our control.

4. Order Tracking
Once your order ships, you will receive a shipping confirmation email with a tracking number where available. Please allow up to 48 hours for tracking information to update after you receive this email. Some suppliers may not provide real-time tracking for all shipping methods.

5. Multiple Items and Split Shipments
Because we work with a network of suppliers, items purchased in the same order may ship separately from different locations and may arrive on different dates. You will not be charged extra shipping fees for split shipments.

6. Customs, Duties, and Taxes
For international orders, your order may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. Please contact your local customs office for more information before placing an order.

7. Incorrect Shipping Information
Please double-check your shipping address at checkout. Partsy is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an error, contact us immediately at peraaj@yahoo.com.my — we will do our best to correct it before the order ships, but cannot guarantee changes once an order has been processed by our supplier.

8. Lost, Delayed, or Damaged Packages
If your order has not arrived within the estimated delivery window, or if it arrives damaged, please contact us at peraaj@yahoo.com.my with your order number so we can investigate with the carrier or supplier and arrange a resolution, which may include a replacement or refund depending on the outcome of the investigation.

9. Contact Us
If you have any questions about this Shipping Policy, please contact us at peraaj@yahoo.com.my.

This policy was last updated on 21 September 2026.